CV

Experience #

Phoenix Software Ltd #

Principal Consultant #

March 2023 - Present

Specialising in improving delivery of Modern Device Management solutions for end-user device management, utilising Microsoft Intune and Microsoft Configuration Manager, automating delivery, process improvement and standardisation of Phoenix Software offerings to customers.

Lead on creation of new offerings utilising Microsoft technologies, including Endpoint Privilege Management and macOS engagements.

Senior Technical Consultant #

September 2021 - March 2023

Specialising in providing new and migrated solutions for end-user device management, utilising Microsoft Intune and Microsoft Configuration Manager, improving customers modern device management approach, unifying solutions and tools, and improving security posture.

Lead on creation of new offerings utilising Microsoft technologies, including Modern Co-Management, Windows 11 Migration, and Modern Management Acceleration.

Technical Consultant #

January 2021 - September 2021

Specialising in providing solutions for end user device management, utilising Microsoft Endpoint Manager including System Center Endpoint Manager with a focus on migrating key security focused (NCSC, NEP, CIS, CSE) workloads to cloud based offerings.

Piksel #

Technical Lead #

August 2019 - December 2020

Responsible for all Corporate IT services provided to internal company users, inclusive but not limited to Office 365 components, Microsoft 365 components, branch office infrastructure, Modern Desktop estate, and Mobile Device Management.

• Design and Lead technical resource on Microsoft 365 Phone System Deployment
• Microsoft Device Management deployment to macOS devices replacing Configuration Manager roles and features
• Extended internal teams move to a DevOps and Agile approach delivering project work utilising virtual teams across ITIL functions
• Design and lead technical resource on Intune Deployment to Windows 10 IoT PoS devices
• Design and lead on O365 and M365 professional service offerings to customers
• Design and lead on Configuration Manager professional service offerings to customers
• Technical lead on M365 security and compliance improvements

Senior Microsoft Engineer #

May 2018 - August 2019

Responsible for End User Computing components for the internal estate of Windows 10 and MacOS devices inclusive of Configuration Manager, Intune, Bitlocker and M365 services. Lead on internal project delivery and rollout across the company.

• macOS antivirus replacement to unify solution across the estate, inclusive of reporting, monitoring and alerting
• Implementation of enterprise level monitoring tool for M365 services using Azure Logic Apps
• Lead technical resource on Microsoft Teams rollout, inclusive of room based hardware and Skype for Business migration
• Lead on transition of roles from Configuration Manager to Intune, including Windows Update for Business, MDM, Windows Insider Programme, Autopilot OS deployment and Application Deployment
• Configured and implemented Office365 Pro Plus update ring and deployment across estate
• Integrated Azure Log Analytics with Configuration Manager and Intune to enable visibility of issues and compatibility as part of Windows 10 Servicing Plans
• Lead on migration from current Intranet solution to SharePoint Online
• Lead on file share migration to OneDrive for Business and SharePoint Online
• Spearheaded internal teams move to a DevOps and Agile approach of working, allowing for visibility of effort, time and resource.

Advance HE #

IT Systems Administrator #

December 2016 - May 2018

Responsible for all Infrastructure and associated services for both internal and external customers, implementing service improvements along with ensuring utility and warranty of service and infrastructure solutions.

• Transitioned existing IT managed service providers, carrying out due diligence and planning to take over ownership of all infrastructure and services
• Implementation of enterprise level monitoring tool inclusive of integration into the ITSM tool for event notifications
• Implementation of automated patch process for Windows Servers alongside patching process for vulnerable applications via Configuration Manager to the estate
• Implementation of self service portal and searchable user focused knowledge base
• Migration of Exchange 2010 and Lync 2010 to Exchange and Skype for Business Online respectively
• Design, implementation and migration of existing Drupal 7 hosted website into IaaS Azure platform

Vuelio #

Contract Technical Consultant #

July 2016 - August 2016

Completed a review of SaaS solution Windows and SQL environment in readiness for large scale customer deployment; providing documentation, recommendations and actions to improve and resolve outstanding issues.

• Ensured SQL Always On HA environment working as intended with required capacity for customer growth
• Implementation of additional proactive monitoring of the environment to alert and warn of upcoming issues with replication bottlenecks within the SQL HA configuration
• Provided details of infrastructure recommendations to improve overall performance of SQL environment

Access Intelligence #

Contract Technical Consultant #

February 2015 - March 2016

Technical project lead on a large scale SaaS solution migration into Microsoft Azure PaaS and IaaS environments for thousands of customers and multiple services within a short timescale. Technical project lead on migration of all internal infrastructure services to Microsoft Azure and creation of branch office sites utilising virtualisation technologies.

• Design and implementation of high availability web application environments
• Implementation of maintenance plans and BCDR testing for all application environments
• Internal domain migration to Azure inclusive of functional level upgrade to Active Directory 2012
• Migration and upgrade of monitoring solution for internal and customer facing solution into Azure
• Consultant for the migration of Exchange 2010 into Office 365
• Escalation point for on site Service Desk and Infrastructure Teams
• Implementation of event management toolset

Capita #

Contract Senior Technical Consultant #

Jun 2014 - February 2015

Delivery of high visibility contractual requirements as part of a CSIP project, as well as a programme of work to migrate to an external datacentre, inclusive of the creation of branch office locations. Implementation of business driven change requests across a magnitude of services and systems.

• Implementation of patch assurance via WSUS and Configuration Manager
• Software distribution to the estate using Configuration Manager
• vSphere migration and replication to external datacentre
• Server 2012 R2 Migration
• Implementation of branched WSUS 2012 systems
• Configuration Manager Operating System Deployment implementation
• Implemented a Service Catalogue within an ITSM tool

Access Intelligence #

Infrastructure Architect #

April 2013 - June 2014

Delivering and implementing hosting architecture and solutions for SaaS platforms for customer types across a multitude of industries, ensuring environments meet and acheive capacity and service levels for growth and expandability.

Providing consultancy for hosted environments for customers reviewing internal hosting requirements, working with on site IT departments to review and ensure architecture and technologies are suitable to sustain and support services provided by Access Intelligence.

• Carried out analysis of existing processes, procedures and policies relating to all aspects of Service Delivery, making and implementing industry standard good practice across the group
• Implemented centralised Patch Management and Reporting solution for all servers as part of the SaaS offerings to customers
• Implemented centralised AntiVirus and Malware protection solution for all servers that form the Services provided to customers
• Implemented Vulnerability Scanning process, procedure and tool-set to ensure security and compliance of all servers that form the Services provided to customers
• Implemented updated and improved Asset Management and Service Catalogue Management Tool for the group
• Implemented and migrated to a unified ITIL based Service Delivery Tool for all Access Intelligence products and customers
• Implemented a document management system utilising SharePoint 2013 as part of ISO process review
• Implemented full Application Life-cycle Management tool-set utilising Team Foundation Server 2013 and Project Server 2013

Capita #

Contract 3rd Line Team Leader #

March 2013 - April 2013

Managing a 3rd Line level infrastructure team on a high profile contract ensuring that SLAs, KPIs and objectives were delivered and in line with the company goals.

• Reviewing and improving existing preventative maintenance plans carried out by the team
• Reducing cycle time on maintenance tasks by implementing automated process and procedures
• Working with the customer to establish priority and resource plans for key issues arisen via the Change and Problem Management processes

Contract Data Centre Services Engineer #

April 2012 - March 2013

Working on high priority projects throughout a transition and transformation programme of work within a newly establish contract.

Delivering both project work and CSIP along with problem resolution to agreed timescales enabling the business to progress in accordance with requirements and ensuring that Service Delivery staff are able to support new services without impact to SLAs.

Working on high priority projects throughout a transition and transformation programme of work within a newly establish contract.

Delivering both project work and CSIP along with problem resolution to agreed timescales enabling the business to progress in accordance with requirements and ensuring that Service Delivery staff are able to support new services without impact to SLAs.

• Working on a desktop refresh migrating the multi-site and dual network estate to Windows 7 and Office 2010 providing recommendations to policy based on CESG/GAP security principles
• Carrying out work on a data centre consolidation to a virtual environment and migration to a new data centre, including creation of branch office virtual environments
• Improved customer experience and perception of key business services including Remote Working Tools and Social Media applications via customer liaison, problem resolution and CSIP
• Implemented recommended and required security principles post external penetration testing ensuring security compliance for a BIL3 network
• Impact analysis throughout all project and BAU changes to capacity and availability, providing recommendations, solutions and mitigations to identified risks and issues
• Lead Engineer on all Major Incident resolutions providing solutions in narrow time scales, root cause analysis, reporting and recommendations on preventative measures
• Creation and gateway for operational acceptance into service methodology working with Project and Service Delivery teams to ensure smooth transitions with minimal impact into service.
• Working with colleagues to up-skill and detail maintenance plans inclusive of scheduled tasks and knowledge base implementation.